Notifications delay

[jwilhelm]

I'm not sure if it's an issue with DIYAudio or with my email / spam server but I'm getting random delays in email notifications from the forums for the past few days. The delay is often several hours. Some notifications aren't happening at all.

 

[PRR]

I'm not sure if it's an issue with DIYAudio or with my email ... random delays in email notifications ... often several hours. Some notifications aren't happening at all.

Not "my" problem; but it used to be, another time and place.

You should work with the DYIA folk. Unless there is a known problem, they may want to see a held-up message with "full headers". In the full headers is a list of the servers the mail went through, and the *time* they got it.

Don't post that public; it has some mild personal-identification like your email address and maybe your home IP number.

Here's a snip from a mass-mailing I just got. Awful lot of junk these days.

Full header snipped:
Received: by {{my PC's IP}} with SMTP id m23csp2433845ocf;
Mon, 2 Apr 2018 15:01:53 -0700 (PDT)
X-Received: by 2002:a25:cf55:: with SMTP id f82-v6mr6382721ybg.396.1522706513386;
Mon, 02 Apr 2018 15:01:53 -0700 (PDT)
Received: from mail187-243.suw11.mandrillapp.com (mail187-243.suw11.mandrillapp. com. [198.2.187.243])
by mx.google.com with ESMTPS id m13si281388ywi.771.2018.04.02.15.01.53
Mon, 02 Apr 2018 15:01:53 -0700 (PDT)
Received: from pmta01.mandrill.prod.suw01.rsglab.com (127.0.0.1) by mail187-243.suw11.mandrillapp.com id hoak52174i44 for <***@***>; Mon, 2 Apr 2018 22:01:34 +0000 (envelope-from <bounce-md_30041941.5ac2a83e.v1-c3532ecc5e8f419fa16fe2bf6bd0cb61 @ mandrillapp. com>)
Received: from [18.144.30.109] by mandrillapp.com id c3532ecc5e8f419fa16fe2bf6bd0cb61; Mon, 02 Apr 2018 22:01:34 +0000

Received tags stripped and time-differences figured:
Received: by {{my PC's IP}} 15:01:53 -0700 (PDT)
> zero seconds
X-Received: by 2002:a25:cf55:: 15:01:53 -0700 (PDT)
> zero seconds
Received: from mail187-243.suw11.mandrillapp. com 15:01:53 -0700 (PDT)
> **** 19 seconds
Received: from pmta01.mandrill.prod.suw01.rsglab. com 22:01:34 +0000
> zero seconds
Received: from [18.144.30.109] 22:01:34 +0000

All four hops (there are usually more) happened in "zero time" except the one from mandrill to mandrillapp which was 17 seconds. A quick Google says Mandrill is a bulk-mail service. It would be efficient for them to sort "mail bags" to reduce transactions. 17 seconds of course is not a real delay for bulk-mail. But if you find longer delays, work-out (with DIYA help) who they are--- DIYA's mail-service or yours.

 

[Jason]

We're currently using SparkPost and Mailgun (interchangeably). We don't have a dedicated IP with either currently, but plan to in the near future. Just getting our ducks all lined up in a row...

Usually, these mail issues work themselves out after a few days. If problems persist for more than a week, get in touch either by a post here or email to contact@diyaudio.com. Every few months either SparkPost or Mailgun gets on a ban list, and it usually goes away after a few days. As I mentioned, we're very soon going to be doing a total review of our hosting, email, and software platforms and everything will be re-assessed with a fresh pair of eyes.