Yeah. It probably is just changing a setting. But changing that setting requires that someone with admin access is aware that there is a need for the setting to be changed and that they have time and a willingness to change it.
Also, something that's only a simple change away might have unintended consequences. I bet the reason .zip files aren't allowed as attachments is that viruses often hide in .zip files, so enabling .zip files for attachments could have unintended and potentially severe consequences. I don't know if that's the case for .docx. I'm just mentioning it as a possibility for why the list of allowed attachments isn't just arbitrarily expanded. There's a reason the list exists in the first place and that the default isn't to allow all file extensions.
Tom
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