July 2023 Store Update

[Jason]

You may have noticed the diyAudio store has got a bit of a facelift today.

We've been busy over the last few months upgrading and modernizing almost every system that the store uses, in order to provide you with a better experience, more affordable shipping options and better communications.

All customers​

• Store navigation has been updated to include project based as well as category based menu items.
• Ordering Information, Refunds and Returns, Domestic Shipping, Canadian Shipping and International Shipping pages have been refreshed
• We now offer Extended Shipping Protection
  • Priority handling, halved wait times, express reshipments
  • A small fee added to your order based on the value of the goods
  • Your choice and entirely optional
• All chassis now ship from the USA
  • We are no longer dropshipping chassis from Italy.
  • We now stock a small but growing range of chassis in our US warehouse and are focusing on US origin shipments.
  • Everything that was previously available is still available for purchase directly from Hifi2000.
  • More chassis will be added in the near future

USA customers​

• Our UPS rates have improved.

International customers​

• DHL Express
  • We no longer offer DDP (Delivered Duties Paid).
  • You are solely responsible for paying your duties and taxes.
  • Our DHL Express rates have improved.
• DHL eCommerce
  • No change (you pay your duties and taxes as before).

What's coming next?​

The biggest changes we've made are in our back-end systems (those you cannot see). What these changes will allow us to do is to improve the store much more easily as time goes on, unencumbered by legacy systems.

Thank you very much for your support.

If you have any questions or see any bugs, problems, or something looks like it is out of place, please contact the helpdesk at contact@diyaudiostore.com or post in this thread for general discussion.